Career: Urgent Care Team Support

  • Hours per week: 37.5 hours
  • Contract type: Permanent.
  • Salary: £23,464 to £25,028 a year pro rata based on 37.5 hours per week.
  • Closing Date: 11th September 2024
  • Interview Date: 20th September 2024
 

Bay Medical Group are recruiting for an Urgent Care Team Support. The purpose of this role is to improve the provision of management support for the Patient Advisor and Clinical Assessment Team by assisting in the day to day running of the Admin and Telephone rooms at West End Surgery alongside the Urgent Care Manager and in their absence.

This is a permanent contract. Full time 37.5 hours per week.

The working pattern for the role will be floating shifts and shifts will be allocated 4 weeks in advance.

 

Main Duties:

  • Assist in the supervision of Patient Advisors within the Admin and Telephone rooms alongside the Urgent Care Managers.
  • Ensuring patients calls/requests are answered in a timely manner.
  • Ensure any issues with the telephone system are raised with the relevant team.
  • Be involved in the continual development of the AccuRX/Total Triage process.
  • Assisting with the training and development of new team members both in the Telephone and Admin room and to the wider team on PLT afternoons and induction.
  • Communication with Clinical Assessment Team regarding appointments and availability.
 

We Offer:

  • A comprehensive induction to the role and training plan
  • Access to the NHS Pension Scheme
  • Incremental annual leave scheme starting at 20 days annual leave plus 8 Bank Holidays, and increasing by 1 day each year to 25 days annual leave plus 8 Bank Holidays after 5 years service (all pro rata)
  • Access to Occupational Sick Pay scheme after one year.
  • Access to NHS discount scheme
  • Cycle to work scheme
 

WHAT WE CAN OFFER YOU     APPLY FOR THE ROLE HERE

Bay Medical Group - for happier, healthier people.