We are always happy to receive feedback from our patients. There are many ways this can be provided:
We will try to sort out your problem quickly and by discussion with yourself if you are happy to do it that way. Where appropriate we will also share any outcomes from our discussions throughout the practice to support service improvement or change.
If you have a complaint or any concerns about the service you have received from the Doctors or any staff working for Bay Medical Group, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
ALL complaints, concerns and enquiries queries regarding Independent Contractor Services (e.g. GP, Dentist, Pharmacy, Opticians) should be directed to:
P.O. Box 16738
Tel: 0300 311 22 33 (Monday to Friday 8am – 6pm, excluding English Bank Holidays)
Complaints should be directed to:
Customer Care Team
Lancashire Commissioning Support Unit
Lancashire Business Park
Tel: 0800 032 2424
If you want more details about how to provide feedback please click the link to go to our feedback leaflet.