HOW TO MAKE AND CANCEL AN APPOINTMENT

As of  28th March 2020, all online appointments have been suspended due to Covid-19 restrictions, we are sorry if this has caused any inconvenience to our online group of patients.

You will need to call our main surgery line 01524 511999, where you will be triaged then signposted by one of our trained Patient Advisor Team members.

Appointments

Always advise us as soon as possible if you are unable to attend for your appointment – this will allow us to use the time for someone else.

If you have received a text reminder on your mobile phone from Bay Medical Group, and youy cannot attend, just reply CANCEL to this text, you don`t have to ring the surgery.

Sorry , if you dont have a mobile phone and don`t receive text appointment reminders, you will need to call the surgery 01524 511999 and press the dedicated cancellation option number 6.

 

The appointment process

PLEASE DO NOT ENTER ANY OF OUR BUILDINGS IF YOU HAVE ANY SYMPTOMS OR SUSPECT YOU HAVE COVID-19

Many minor illness`s can be managed by over the counter remedies and are of short duration. Please can we ask that you have tried to self manange your illness before you try to book an appointment. Your complete guide to conditions, symptoms and treatments, including what to do and when to get help can be found on the www.nhs.uk website .

Our phone line can be very busy, please could we politley ask that we prioritise our mornings for patients wanting to make appointments and other queries, like test results be saved for the afternoon when it is less busy.

You will be given 6 options when dialling our main number, they are

Option 1- Long Term Conditions Review

Option 2 - Covid -19 appointment booking team

Option 3 - Medicines Management team (8am - 12 noon only)

Option 4 - If you need an urgent on the day appointment

Option 5- All other routine appointments

OPtion 6 - To cancel your appointment

In order for our Patient Advisors to be able to direct you to the most appropriate clinicians, they need to ask you for details of your medical condition. All information given to our reception or clinical team is treated in confidence.

The different types of appointments we offer are:

Urgent on the day appointments 

Our Urgent (Acute) Care Service runs alongside our routine GP service. This service is covered by our Advanced Practitioners Team. Unfortunately we are unable to deal with ongoing issues within the Urgent Care Service however we have the opportunity to deal quickly and effectively with patients with acute problems.

Routine GP appointments

Routine GP appointments are available up to 2 weeks in advance. At the moment where appropriate we are offering telephone, video consulations and face to face appointments.

Nurse appointments

Covid-19 appointments

This option is for eligible only patients, information about eligibilty and much can be found on our dedicated Covid-19 page Coronavirus Information (baymedicalgroup.co.uk)

Long Term Conditions Reviews

 

Other Healthcare Professionals in our team are:

Care Co-ordinators, Mental Health, First Contact Physios, Associate Physicians,Phlebotomists, Paliative Care, Medicines Management,

Other Urgent Care Services - Urgent Treatment Centre (Minor Illness & Minor Injury Service)

Based within Morecambe Health Centre, the service is run by highly qualified Nurse Practitioners and a GP on a daily basis. Any minor injuries occuring in the last week, X-Rays facilities are here too. To book an appointment call 111.

Early Morning/Evening Routine/Weekend appointments

Ideally suited for those who work full time, we offer early morning (from 7.30am) and evening (up to 7.20pm) routine GP appointments 4 days a week (Monday, Tuesday, Wednesday & Thursday) as well as early morning appointments on a Friday. We also have some availability with our nursing team during these times. Weekend surgeries are available.