Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.

Most prescriptions are sent electronically using the Electronic Prescribing Service (EPS) to the Pharmacy of your choice.

From 1st April 2022, your Pharmacy will no longer be able to order your repeat medication for you, they will still continue to dispense your prescription for you if they are your nominated pharmacy.

You will need to order your repeat medication directly with the practice in one of the following ways:

  • Via an app eg NHS App which is available through Apple store or Google Android - search for NHS App
  • Online via Patient Access
  • In Person by ticking what you need on the repeat order slip and dropping the request in to the surgery 
  • By post to the surgery: Bay Medical Group Middleton Way Heysham Morecambe LA3 2LE
  • By proxy if you need someone to do this on your behalf. (More information can be found on the online services tab about ordering on behalf of someone else)

Please note we do not accept repeat medication requests over the phone. We need to keep our lines free for patients requiring appointments.


What is NOT changing?

If you order your repeat prescriptions already using online services, via an app or directly with the Surgery then these changes will not affect you. Your nominated Pharmacy will continue to receive your repeat prescription as usual.

Pharmacies, may continue to deliver your prescription if they are currently doing so. However, this arrangement is between you and your Pharmacy.


Why is this happening?

This is a national initiative aimed at reducing the waste of medicines that are routinely ordered but not needed. The new system should give patients better control over medication ordering. It will avoid stock piling of medication which can result in patients being confused about which medicines to take. In addition, it should prevent medication that has been stopped from being re-ordered by mistake.

There is nothing to worry about- you will continue to receive the repeat medications that you take.

The GP practice takes up to 48 hours to process prescriptions (this does not include weekends and bank holidays). Please contact your nominated pharmacy for their processing times.

Please note non-repeat prescription requests and queries may take longer to process and the clincian may wish to speak with you