About The Patient Voice Group

Bay Medical Group would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have a patient participation group called the Patient Voice.

We aim to meet every 2 months where we will discuss changes in the practice and concerns that the patients have regarding the practice.

PPG Image

We are regularly joined by Partners and Managers from Bay Medical Group, to help answer questions and share experiences.

We meet in the winter months online and use the summer months meetings as a good time to meet up in person, usually at Heysham Health Centre.

We will ask the members of this representative group some questions from time to time and send some surveys, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys specific so it shouldn’t take too much of your time.

We aim to have as much as possible, a diverse group to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click here to open the sign-up form and complete all the fields.


Last Meeting Minutes