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updated at 01:24pm on 05/06/2018
My Experience with Bay Medical Group
I always have a positive experience, staff are working under great strain and are always helpful .
Visited in January 2018, Posted on 23 February 2018
Always treated with courtesy by helpful receptionists
I can hardly recognize my choice of GPpractice, being the Bay Medical Group, when I read the reviews written by quite a number of other users stating their experiences of surly unhelpful nosey receptionists, inability to access appointments and being fobbed off with inappropriate staff to deal with their problems. My experience is quite the opposite, the reception team, while asking relevant questions are obviously trying their best to direct me to the most appropriate care, sometimes this is not the GP I thought I needed but my complaint has been dealt with in a satisfactory manner with a good outcome. Most times I have been given instructions by the receptionists on how to go about getting an appointment with the Dr. of my choice. On the occasions I have seen GPs I don't know, I have found them to be helpful and doing their best to make me feel cared for. While not wanting to sound unrealistically gushing with praise, nothing is perfect, I would certainly stay with Bay Medical Group if given the choice of moving elsewhere and I think all the staff deserve a break for their performance in what is obviously quite a difficult period, joining many different services together which were previously separate. Well done for effort.
Visited in January 2018, Posted on 22 February 2018
Best thing that ever happened regarding our surguries!
Smooth and professional through the whole system.
Visited in January 2018, Posted on 08 February 2018
Great improvement of Westgate!
What a difference I noticed today going in to my surgery at Westgate Medical Practice since the merger, no more queuing as had two receptionist on the front desk, was met with a friendly smile and was given an appointment that day with the urgent care team.
The place seemed brighter and friendlier, the receptionist were very efficient sorting out my problem there and then and very informative of the services they offer.
I know they are all under a lot of pressure as their work load goes up with patient demand, but just wanted to say thank you from start to finish I was treated in a caring and dignified way by all at Bay Medical Group.
Visited in January 2018, Posted on 25 January 2018
Meadowside surgery visit
I was seen on time by good GP.
Appt. had been made without any fuss, albeit 2 weeks ahead.
Visited in January 2018, Posted on 23 January 2018