Personal Assistant to the Patient Engagement and QSG Teams

Main duties of the job

• Provide accurate information on how to raise a concern or make a complaint in line with Practice procedure.
• Liaise with patients or their advocate as directed to obtain further information regarding a complaint or concern.
• To accurately record all new concerns, complaints and feedback received by the practice.
• Acknowledge receipt of written complaints, liaising with managers to ensure responses are processed on time.
• To provide a full and efficient secretarial support to the PET including the taking of notes/minutes, photocopying, transcription of audio recordings and copy typing and writing letters as required.

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