Long Term Conditions: Annual Reviews
Do you have a long term condition? Do you have annual reviews at the surgery for your condition?
General Practices was instructed to stop all routine annual reviews at the start of the Covid-19 pandemic. This was to protect our patients and staff, as per the government guidance on ‘Stay at home, save lives and protect the NHS’.
Our nursing staff had to completely change the way they were working, to meet the care needs of our shielded and most vulnerable patients. Our clinicians opened a Red Site, which is still in operation, to review patients with COVID suspected symptoms, isolating them from other more vulnerable patient groups.
As the risk level has reduced and our shielded patients are now able to return to our surgeries for care, we are now starting to focus on restarting the routine annual reviews recalling by month of birth.
How will I know if I need to attend for a review?
Although we have been unable to continue with our Routine Annual review system, over recent months we have been working on a better system to make your annual reviews easier for both you and our teams. We will be inviting all patients by letter for an annual review of all their conditions in the month of their birth.
How will the recall process for routine reviews work this year?
Routine Long Term Condition Annual reviews are there for many reasons, to check you are doing well with your condition, for health education and monitoring ongoing health care. In these unprecedented times we need our patients to be responsible for their condition and to work with us to achieve the best health outcomes we can for all our patients.
If you are unwell or symptoms of your condition are worsening you need to contact us where we can take the appropriate action to ensure you are looked after.
Patients will be invited to attend in the month of their birth. Once a patient has received the letter they may call the practice for an appointment on our main telephone number 01524 511999 and pressing option 1 for our dedicated annual long term conditions review team. Please do not call the practice if you have not received this letter.
My birthday is in September why have I not had a letter?
If you have not received your letter in your month of birth, this is something that one of our recall team can look into for you. If you would like to give us a phone on 01524 511999 and press option 1, this can be looked into for you.
If you are concerned your health is deteriorating or symptoms worsening please do NOT wait for your routine long term condition annual review and call the surgery where we can assess how we can help you on 01524 511999, selecting option 5 on the phone line.
What do I do if my condition is worsening?
It was never the role of a long term condition review to treat deteriorating conditions, it is even more vital that you contact the practice regarding any deterioration in your condition when it happens selecting option 5 on the phone line. Our Patient Advisors will forward your details to our review nurses who will either contact you to discuss of refer you to our urgent care team who with assist you.
How can you help us help you?
There is certain information that our nurses need to assess a patient’s progress when carrying out a review. Patients would normally be able to have their weight, height and also have their Blood pressure taken in the surgery with current restrictions we would ask our patients try to acquire this information . We have Blood pressure machines at each surgery for this to be done before entering your appointments.
It is as important to monitor blood pressure as it is to monitor weight.